All our products are made to order. We do not accept returns or exchanges once we have shipped out the orders. So before you make payment on your purchases, kindly check on the colors and designs which you prefer to avoid disappointment.
We do our best to provide the product images with the real color however we cannot guarantee that your computer monitor's display of any color will be accurate.
Once the orders are completed, we will provide you the photo of products for confirmation. Once we received your confirmation, we will proceed to shipping.
However, Refund policy is applicable if only fulfilled the following criteria: -
1) The products that you placed order are out of stock.
2) You have wrongly place order on color/size/accessories. If you wish to change your option, kindly contact us on WhatsApp (+6017-2163379) on the same day you placed order.
3) You wish to cancel your order. You will have to contact us on WhatsApp (+6017-2163379) to cancel your order within the same day you placed order.
4) Damaged or defective item. Kindly make a report on damaged items via WhatsApp (+6012-163379) within 3 days of receiving goods. Kindly check your goods upon parcel arrival.
Do contact us on our Instagram page @hermana.handmade or WhatsApp (+6017-2163379) for further enquiry.